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Basic Helpdesk Skills
A short post to start brainstorming about which basic technical troubleshooting skills every helpdesk person should have.
Basic Networking Skills
DNS, ping, VLAN and trace-route.
Basic System Administration Skills
File permissions on both Windows and Linux, access levels, network card configurations, domain controllers and LDAP.
Basic Database Administration Skills
Helpdesk staff should be able to perform basic SELECT queries
Basic Scripting Skills
Powershell and some form of Unix Shell
Basic Virtualisation Skills
Creating VMWare and HYper-V VMs and binding them to networks
Basic EMail Server Skills
Be able to test email server connectivity, MXtoolbox
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